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FAQ

How does it work

Welcome to Dinnerbox. Here is how it works.

To find and order your favourite Dinnerbox, you can do so on the Dinnerbox App for Apple iOS or Android, or on our website. To provide the best quality meals as efficiently as possible, please allow 3-5 working days for delivery after placing your order. You will be emailed the day before your delivery to ensure your availability for delivery at the address provided. If you are a first time customer, please check your spam folder for this email and add our email address to your safe sender's list.

Can I choose my own meals?

Can I choose my own meals?

Unfortunately, individual meal selection is not possible. Ready-made boxes allow us to offer the best possible financial value for your meals. Building your own box with individual meals would escalate the costs of the box. We do, however, allow for 2 meal swaps per box.

This MUST be done with your actual order. To do so, please follow the following steps:
  1. - Add box to cart
  2. - View cart
  3. - Add special instruction to order eg : "Please swap Meal A for Meal B"


You can swap out any meal from any box.

Meal Sizes

How big are Dinnerbox meals

Meal sizes are as follows:

- Adult meals: 500g
- Kids meals: 250g

Ingredients

How are our meals made

It is one of our passions! Firstly, all our meals are made from scratch (as in, we chop the actual onion in your order, on the day. Almost as if you are preparing the meal yourself!) Our vegetables are sourced daily and fresh from local suppliers. We aim to purchase as many organic products as we can but as you may know, organic (like most things worth it) takes time so every now and then we have to accommodate for the fact that not all organic products are as readily available as we would like them to be. Having said that, we are working closely with our suppliers to ensure that the correct amounts are being catered for.

Are the meals diabetic-friendly?

We have had many Diabetic clients experience great results from the Low Carb meals. We do not add any sugar to any of our meals when cooking. We only recommend low carb for diabetic clients.

Does Dinnerbox cook with sugar?

We add no sugar to our meals when cooking.

Heating and defrosting your Dinnerbox meal

Can I heat my meals in an Air Fryer?

Absolutely. All the meals in foil containers can be heated in an Air Fryer too. In fact, an Air Fryer might be the best way to heat our meals.

From frozen:
180 degrees 25-35 minutes, depending on your air fryer.

From thawed:
180 degrees 8-12 minutes, depending on your air fryer.

Is there a correct way to defrost and heat?

Absolutely. Our food is so fresh that it does allow for being cooked right from frozen (we all have “those” days) however, that does impact on the flavour so we prefer following our own time-tested routine. Remember, we do not use any stabilizers, preservatives or artificial ingredients

For the finest Dinnerbox experience, here is a guideline on how to best prepare your Dinnerbox meal:

Please defrost your chosen meal over-night in the fridge before popping it into the oven or microwave. We use fresh vegetables in all our meals so you may experience meals that may go slightly watery (this is due to us not using any stabilizers in our meals).

If you find that your meal is slightly watery, simply change the container before heating up.

Once defrosted, please enjoy it within 2 days - this is REAL food and therefore, won’t stay fresh forever.

Our frozen meals are happy in the freezer for 4-5 months (We never let them go that long. Just can’t resist our own cooking! This is for worst case scenarios like being away from home for an extended period).

Our plastic containers are microwavable so you can heat them up in the container if needed.

Our preferred method of heating up is to plate the meals on a dinner plate first and then heat up but there is a catch… you have to wash those dishes!

Deliveries

Where do we deliver to

Please CLICK HERE for all delivery areas.

How long do our deliveries take

Our deliveries hit the road within 3 to 5 working days. This is because we produce quality home food and not fast food.

Dinnerbox Delivery Areas

Returns

How do I return a meal?

Contact us by visiting our contact page and send us a message from the form provided. We will make arrangements with you directly.

What happens if I don't like the free soups?

Unfortunately, we cannot exchange soups for meals.

You can add a comment to exclude free soups from your box by following these steps:
- Add box to cart
- View cart
- Add special instruction to order eg : "Please exclude free soups from my order."

What if you're not happy with your order

We welcome all kinds of feedback. Should you want to query your order, meal or experience, please click here to reach out. Our happy place is in the kitchen and we’ll get back to you as soon as we can.

Payments

Is it safe to buy online from Dinnerbox?

Absolutely! And often more so than many other payment methods!

Dinnerbox uses PayFast which is a PCI DSS Level 1 Service Provider (the highest level).

PayFast is developed with the same demands on security and performance as web sites used for banking services and share trading. Your account login, personal details, and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.

Your sensitive financial information (like credit/debit card details) is never sent to Dinnerbox! So you can send money without sending your financial information! You don't need to worry about paying people you don't know through Payfast.

Payfast makes use of 3D Secure to further enhance the security of credit card transactions on PayFast. See Payfast's security page for more details of the exact security measures PayFast has in place.

DinnerDosh loyalty rewards

How do I redeem my DinnerDosh loyalty rewards?

You can find out more by visiting the page:

DinnerDosh Loyalty

Nutrients

What are the Low-Carb Box Nutritional values

Low Carb Butter Chicken Curry Per 100g Per 500g
Energy(kcal) 90 470
Protein (g) 11 56
Carbohydrate (g) 5 26
of which total sugar (g) 3 13
Total Fat (g) 3 15
of which saturated fat (g) 1,5 7
Dietary Fibre (g) 2 8
Total sodium (mg) 105 530
 
Low Carb Melanzane Parmigiana Per 100g Per 500g
Energy(kcal) 250 1250
Protein (g) 8 42
Carbohydrate (g) 5 23
of which total sugar (g) 0 0
Total Fat (g) 23 113
of which saturated fat (g) 5 24
Dietary Fibre (g) 1 17
Total sodium (mg) 220 1100
 
Low Carb Chicken-a-la-king Per 100g Per 500g
Energy(kcal) 140 700
Protein (g) 12 60
Carbohydrate (g) 4 20
of which total sugar (g) 1 6
Total Fat (g) 9 44
of which saturated fat (g) 4.5 22
Dietary Fibre (g) 1 4
Total sodium (mg) 30 150
 
Low Carb Middle Eastern Spiced Chicken Thighs Per 100g Per 500g
Energy(kcal) 140 710
Protein (g) 10 51
Carbohydrate (g) 7 37
of which total sugar (g) 4 19
Total Fat (g) 9 43
of which saturated fat (g) 2.5 11
Dietary Fibre (g) 1 7
Total sodium (mg) 45 210
 
Low Carb Bangers & Pumpkin Mash Per 100g Per 500g
Energy(kcal) 190 940
Protein (g) 10 52
Carbohydrate (g) 3 13
of which total sugar (g) 1 5
Total Fat (g) 15 77
of which saturated fat (g) 6 30
Dietary Fibre (g) 0 1
Total sodium (mg) 290 1430
 
Low Carb Grilled Pork Steak Per 100g Per 500g
Energy(kcal) 140 680
Protein (g) 17 84
Carbohydrate (g) 3 14
of which total sugar (g) 2 9
Total Fat (g) 7 33
of which saturated fat (g) 3 15
Dietary Fibre (g) 1 4
Total sodium (mg) 260 1300
 
Low Carb Roast Beef Per 100g Per 500g
Energy(kcal) 90 470
Protein (g) 12 58
Carbohydrate (g) 3 15
of which total sugar (g) 1 6
Total Fat (g) 4 21
of which saturated fat (g) 2 10
Dietary Fibre (g) 1 3
Total sodium (mg) 75 360
 
Low Carb Chicken Fillets Per 100g Per 500g
Energy(kcal) 90 470
Protein (g) 12 58
Carbohydrate (g) 3 15
of which total sugar (g) 1 6
Total Fat (g) 4 21
of which saturated fat (g) 2 10
Dietary Fibre (g) 1 3
Total sodium (mg) 75 360
 
Low Carb Roast Beef Per 100g Per 500g
Energy(kcal) 180 880
Protein (g) 17 83
Carbohydrate (g) 3 17
of which total sugar (g) 1 6
Total Fat (g) 11 54
of which saturated fat (g) 7 33
Dietary Fibre (g) 0 2
Total sodium (mg) 170 880
 
Low Carb Chicken Fillets & Sundried Tomato Sauce Per 100g Per 500g
Energy(kcal) 180 880
Protein (g) 17 83
Carbohydrate (g) 3 17
of which total sugar (g) 1 6
Total Fat (g) 11 54
of which saturated fat (g) 7 33
Dietary Fibre (g) 0 2
Total sodium (mg) 170 870
 
Low Carb Beef Lasagne Per 100g Per 500g
Energy(kcal) 240 1190
Protein (g) 10 51
Carbohydrate (g) 6 30
of which total sugar (g) 3 16
Total Fat (g) 20 98
of which saturated fat (g) 7 33
Dietary Fibre (g) 1 4
Total sodium (mg) 220 1180
 
Low Carb Bolognaise Per 100g Per 500g
Energy(kcal) 110 570
Protein (g) 9 47
Carbohydrate (g) 4 22
of which total sugar (g) 3 14
Total Fat (g) 7 35
of which saturated fat (g) 3 15
Dietary Fibre (g) 1 6
Total sodium (mg) 150 760
 
Low Carb Cottage Pie  Per 100g Per 500g
Energy(kcal) 150 750
Protein (g) 11 56
Carbohydrate (g) 3 17
of which total sugar (g) 3 13
Total Fat (g) 10 52
of which saturated fat (g) 5 25
Dietary Fibre (g) 0 2
Total sodium (mg) 220 1110
 
Low Carb Cottage Pie  Per 100g Per 500g
Energy(kcal) 150 750
Protein (g) 11 56
Carbohydrate (g) 3 17
of which total sugar (g) 3 13
Total Fat (g) 10 52
of which saturated fat (g) 5 25
Dietary Fibre (g) 0 2
Total sodium (mg) 220 1110
 
Low Carb Thai Chicken Curry Per 100g Per 500g
Energy(kcal) 90 430
Protein (g) 12 59
Carbohydrate (g) 5 25
of which total sugar (g) 2 8
Total Fat (g) 3 15
of which saturated fat (g) 2 11
Dietary Fibre (g) 2 9
Total sodium (mg) 75 370
 
Low Carb Beef Stroganoff Per 100g Per 500g
Energy(kcal) 60 340
Protein (g) 7 40
Carbohydrate (g) 5 27
of which total sugar (g) 2 12
Total Fat (g) 2 10
of which saturated fat (g) 0.5 3
Dietary Fibre (g) 1 6
Total sodium (mg) 140 790
 
Low Carb Traditional Chicken Curry Per 100g Per 500g
Energy(kcal) 110 540
Protein (g) 12 60
Carbohydrate (g) 5 26
of which total sugar (g) 2 12
Total Fat (g) 5 25
of which saturated fat (g) 3 15
Dietary Fibre (g) 2 8
Total sodium (mg) 90 450
 
Low Carb Spinach & Mozzarella Topped Chicken Fillets Per 100g Per 500g
Energy(kcal) 90 440
Protein (g) 14 70
Carbohydrate (g) 1 12
of which total sugar (g) 1 6
Total Fat (g) 3 14
of which saturated fat (g) 1.5 7
Dietary Fibre (g) 1 4
Total sodium (mg) 105 520
 
Low Carb Traditional Bobotie With Turmeric Custard Per 100g Per 500g
Energy(kcal) 170 770
Protein (g) 13 57
Carbohydrate (g) 5 24
of which total sugar (g) 3 13
Total Fat (g) 12 52
of which saturated fat (g) 6 26
Dietary Fibre (g) 1 5
Total sodium (mg) 105 480
 
Low Carb Creamy Bacon And Mushroom Topped Chicken Fillets Per 100g Per 500g
Energy(kcal) 160 800
Protein (g) 17 84
Carbohydrate (g) 3 17
of which total sugar (g) 1 5
Total Fat (g) 9 47
of which saturated fat (g) 4 20
Dietary Fibre (g) 1 7
Total sodium (mg) 370 1850
 
Low Carb Cheesy Italian Meatballs Per 100g Per 500g
Energy(kcal) 120 640
Protein (g) 8 46
Carbohydrate (g) 4 23
of which total sugar (g) 2 13
Total Fat (g) 8 43
of which saturated fat (g) 3.5 20
Dietary Fibre (g) 1 6
Total sodium (mg) 230 1250
 

What are the Everyday Box Nutritional values

Everyday Everyday Beef Lasagna Per 100g Per 500g
Energy(kcal) 200 1010
Protein (g) 11 57
Carbohydrate (g) 14 70
of which total sugar (g) 3 14
Total Fat (g) 12 58
of which saturated fat (g) 6 30
Dietary Fibre (g) 1 4
Total sodium (mg) 220 1080
 
Everyday Cheesy Italian Meatballs Per 100g Per 500g
Energy(kcal) 130 720
Protein (g) 8 46
Carbohydrate (g) 9 17
of which total sugar (g) 3 13
Total Fat (g) 7 41
of which saturated fat (g) 3.5 19
Dietary Fibre (g) 1 5
Total sodium (mg) 220 1230
 
Everyday Beef Stroganoff Per 100g Per 500g
Energy(kcal) 80 460
Protein (g) 8 42
Carbohydrate (g) 10 54
of which total sugar (g) 2 8
Total Fat (g) 2 11
of which saturated fat (g) 0.5 3
Dietary Fibre (g) 1 6
Total sodium (mg) 140 780
 
Everyday Thai Chicken Curry Per 100g Per 500g
Energy(kcal) 110 540
Protein (g) 12 59
Carbohydrate (g) 10 52
of which total sugar (g) 1 6
Total Fat (g) 3 15
of which saturated fat (g) 2 11
Dietary Fibre (g) 2 9
Total sodium (mg) 75 370
 
Everyday Traditional Chicken Curry Per 100g Per 500g
Energy(kcal) 110 540
Protein (g) 12 58
Carbohydrate (g) 10 52
of which total sugar (g) 1 6
Total Fat (g) 3 15
of which saturated fat (g) 2 11
Dietary Fibre (g) 1 7
Total sodium (mg) 75 370
 
Everyday Spinach & Mozzarella Topped Chicken Fillets Per 100g Per 500g
Energy(kcal) 110 570
Protein (g) 13 64
Carbohydrate (g) 11 55
of which total sugar (g) 6 28
Total Fat (g) 3 14
of which saturated fat (g) 1.5 7
Dietary Fibre (g) 2 8
Total sodium (mg) 120 590
 
Everyday Creamy Bacon And Mushroom Penne Per 100g Per 500g
Energy(kcal) 190 960
Protein (g) 9 43
Carbohydrate (g) 17 87
of which total sugar (g) 1 6
Total Fat (g) 11 53
of which saturated fat (g) 5 24
Dietary Fibre (g) 2 8
Total sodium (mg) 290 1440
 
Everyday Jamaican Jambalaya Per 100g Per 500g
Energy(kcal) 110 560
Protein (g) 12 59
Carbohydrate (g) 13 66
of which total sugar (g) 2 9
Total Fat (g) 2.5 12
of which saturated fat (g) 0 2
Dietary Fibre (g) 2 11
Total sodium (mg) 30 140
 
Everyday Penne Bolognaise Per 100g Per 500g
Energy(kcal) 190 930
Protein (g) 11 56
Carbohydrate (g) 21 103
of which total sugar (g) 2 12
Total Fat (g) 7 36
of which saturated fat (g) 3 15
Dietary Fibre (g) 1 7
Total sodium (mg) 150 760
 
Everyday Bolognaise Pasta Bake Per 100g Per 500g
Energy(kcal) 200 1110
Protein (g) 11 61
Carbohydrate (g) 17 94
of which total sugar (g) 2 14
Total Fat (g) 10 57
of which saturated fat (g) 5 30
Dietary Fibre (g) 1 6
Total sodium (mg) 190 1070
 
Everyday Butter Chicken Per 100g Per 500g
Energy(kcal) 120 590
Protein (g) 12 61
Carbohydrate (g) 13 63
of which total sugar (g) 3 14
Total Fat (g) 3 15
of which saturated fat (g) 1,5 7
Dietary Fibre (g) 2 10
Total sodium (mg) 55 290
 
Everyday Fish Cakes Per 100g Per 500g
Energy(kcal) 130 640
Protein (g) 7 34
Carbohydrate (g) 10 51
of which total sugar (g) 1 7
Total Fat (g) 8 39
of which saturated fat (g) 3 6
Dietary Fibre (g) 2 11
Total sodium (mg) 190 930
 
Everyday Macaroni & Cheese Per 100g Per 500g
Energy(kcal) 200 1000
Protein (g) 9 43
Carbohydrate (g) 16 79
of which total sugar (g) 2 9
Total Fat (g) 12 59
of which saturated fat (g) 3 6
Dietary Fibre (g) 1 5
Total sodium (mg) 200 990
 
Everyday Middle Eastern Spiced Chicken Thighs Per 100g Per 500g
Energy(kcal) 170 830
Protein (g) 11 54
Carbohydrate (g) 14 68
of which total sugar (g) 1 5
Total Fat (g) 8 40
of which saturated fat (g) 0 0
Dietary Fibre (g) 1 7
Total sodium (mg) 40 210
 
Everyday Bangers & Mash Per 100g Per 500g
Energy(kcal) 190 1010
Protein (g) 10 53
Carbohydrate (g) 8 41
of which total sugar (g) 1 4
Total Fat (g) 14 72
of which saturated fat (g) 5 28
Dietary Fibre (g) 1 3
Total sodium (mg) 230 1990
 
Everyday Grilled Pork Steak Per 100g Per 500g
Energy(kcal) 150 730
Protein (g) 17 84
Carbohydrate (g) 6 32
of which total sugar (g) 1 6
Total Fat (g) 6 31
of which saturated fat (g) 3 14
Dietary Fibre (g) 1 4
Total sodium (mg) 270 1330
 
Everyday Roast Beef Per 100g Per 500g
Energy(kcal) 110 570
Protein (g) 12 59
Carbohydrate (g) 8 41
of which total sugar (g) 4 19
Total Fat (g) 4.5 22
of which saturated fat (g) 1 10
Dietary Fibre (g) 1 7
Total sodium (mg) 95 470
 
Everyday Chicken Pie Per 100g Per 500g
Energy(kcal) 180 920
Protein (g) 13 63
Carbohydrate (g) 12 60
of which total sugar (g) 2 8
Total Fat (g) 10 49
of which saturated fat (g) 5 26
Dietary Fibre (g) 1 4
Total sodium (mg) 100 500
 
Everyday Chicken & Sundried Tomato Creamy Penne Pasta Per 100g Per 500g
Energy(kcal) 170 920
Protein (g) 13 72
Carbohydrate (g) 15 84
of which total sugar (g) 1 7
Total Fat (g) 7 37
of which saturated fat (g) 2.5 14
Dietary Fibre (g) 2 10
Total sodium (mg) 110 610
 
Everyday Cottage Pie with peas Per 100g Per 500g
Energy(kcal) 200 1010
Protein (g) 11 57
Carbohydrate (g) 14 70
of which total sugar (g) 3 14
Total Fat (g) 12 58
of which saturated fat (g) 6 30
Dietary Fibre (g) 1 4
Total sodium (mg) 220 1080
 

What are the Vegan Box Nutritional values

Vegan Bean Balls Per 100g Per 500g
Energy(kcal) 80 390
Protein (g) 3 17
Carbohydrate (g) 18 88
of which total sugar (g) 2 10
Total Fat (g) 0 2.5
of which saturated fat (g) 0 0
Dietary Fibre (g) 2 12
Total sodium (mg) 180 900
 
Vegan Chickpea and Potato Coconut Curry Per 100g Per 500g
Energy(kcal) 110 560
Protein (g) 3 17
Carbohydrate (g) 19 94
of which total sugar (g) 3 14
Total Fat (g) 4 19
of which saturated fat (g) 2.5 12
Dietary Fibre (g) 3 14
Total sodium (mg) 10 45
 
Vegan Cottage Pie Per 100g Per 500g
Energy(kcal) 50 250
Protein (g) 4 20
Carbohydrate (g) 10 49
of which total sugar (g) 2 8
Total Fat (g) 0 2
of which saturated fat (g) 0 0
Dietary Fibre (g) 2 11
Total sodium (mg) 10 40
 
Vegan Two Bean Chili Con Carne Per 100g Per 500g
Energy(kcal) 80 380
Protein (g) 3 16
Carbohydrate (g) 17 87
of which total sugar (g) 6 31
Total Fat (g) 0.5 35
of which saturated fat (g) 0 0.5
Dietary Fibre (g) 3 17
Total sodium (mg) 170 830
 
 
Vegan Jambalaya Per 100g Per 500g
Energy(kcal) 100 480
Protein (g) 3 16
Carbohydrate (g) 19 97
of which total sugar (g) 3 13
Total Fat (g) 2 10
of which saturated fat (g) 0 1,5
Dietary Fibre (g) 3 15
Total sodium (mg) 15 65
 
Chickpea and Potato Curry  Per 100g   
Energy (calories) 115  
Protein 3,5g  
Carbohydrates 17g  
Of which is sugar 2,6g  
Fat 3g  
Fibre 3g  
 
Butternut and Coconut Soup  Per 100g  
Energy (calories) 108  
Protein 1,4g  
Carbohydrates 7g  
Of which is sugar 3,9g  
Fat 7,8g  
Fibre 2,7g  
 
Spinach and Lentil Soup  Per 100g  
Energy (calories) 73  
Protein 2,9g  
Carbohydrates 8g  
Of which is sugar 3,1g  
Fat 2,7g  
Fibre 2,4g  

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